Unplug the keyboard from the device, and then try connecting to another Surface that can work normally. If the keyboard itself has been broken or damaged, your keyboard cannot work as usual even though you perform the following actions to troubleshoot it. Method 2: Check KeyboardĪfter the Microsoft Surface keyboard not working error occurs, check if there’s something wrong with the Surface keyboard. If it doesn’t, you should consider trying other methods. Step 3: Reconnect your keyboard and check if the keyboard can be used normally. Step 1: Disconnect your keyboard from the machine. In general, this method can help you solve some common errors. When the Surface keyboard not working issue happens, the first thing you should do is to restart your Surface.
